Return Policy

Return Policy : 

TO CREATE  A RETURN, PLEASE CLICK ON THE LINK BELOW: 

 http://sassymamalingeriereturns.returnscenter.com

 

Please ensure your items are returned to us within 14 days of initial contact - we request 14 days as we want you to have either your store credit or another size sent back to you ASAP.

AS LONG AS THE FOLLOWING IS MET & IN FULL ACCORDANCE WITH OUR RETURN POLICY, YOU WILL RECEIVE A STORE CREDIT (LESS ANY DISCOUNTS & SHIPPING COSTS)  

 

Can I cancel or edit my order once it has been placed?: 

As we work REALLY HARD to try and get your order out to you ASAP, unfortunately, we cannot accomodate the following once your order is placed & processed:

Address Change, Add to an Order, Change ANY discount codes, Make changes to any sizes ordered, Change the shipping menthod, or Cancel the order entirely.  Please order carefully.

 

 Once we receive your returned item, we will inspect to ensure the following:

*You would think that the below would be OBVIOUS, especially concerning lingerie... 

  • No Odor whatsoever ANYWHERE- perfume, cigarette smoke, body odor of any kind
  • No Stains of any kind ANYWHERE- self explanatory & yes we inspect the items with a blue light IF there is a suspected stain(s)
  • All tags MUST be attached to the original garment (with the panties it came with attached)
  • MUST be in the condition to which it was sent to you in the ORIGINAL PACKAGING & NOT JUST "THROWN" INTO A BAG AND SHIPPED. 
  • IF for any reason, the item is damaged in transit to Sassy Mama Lingerie, the item will be rejected and sent back to you. 

WE ARE EXTREMELY DILIGENT ABOUT THIS AND HAVE THE RIGHT TO REFUSE ANY RETURN THAT DOES NOT COMPLY TO THE ABOVE GUIDELINES

Once we have received the items and they comply to the above, we will then  email you a Store Credit for the full amount (less shipping & any discounts applied to the item when purchased) that can be used in Sassy Mama Lingerie. Valid for 3 months from the date of purchase.

 

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 What if it's a sizing thing?: 

  • If it’s a “size thing” no worries whatsoever…..
  • Return the item to us as per our RETURN GUIDELINES, we will issue you a store credit for that item (less any discounts/shipping costs) and you can purchase the item and sizing you need. *Unfortunately due to stock demand, we cannot "hold" any sizes for you on a return.
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    What if I receive an item that is damaged?: 

    • We absolutely endeavor to inspect EVERY SINGLE item that leaves our warehouse is perfect and fabulous. IF for any reason whatsoever, it has been damaged and is not “perfect” please contact our Support  ASAP (info@sassymamalingerie.com)

     

    Am I responsible for shipping the item back to you?: 

    • Regrettably, we cannot offer free return shipping back to us.
    • What we can do is email you a shipping label and the cost on that will be deducted from your STORE CREDIT. 

     

    What if I do not like the item(s) purchased?: 

    • Once your items are returned to us in the condition described above, we will issue you a store credit for you to use towards the items you would like to exchange for.

     

    What items cannot be returned?: 

    NON-RETURNABLE ITEMS:

    • 1. All intimate Underwear items sold separately (not part of a set) are NOT returnable. This includes all Panties, Briefs, Thongs, anything that touches the most intimate body areas. We will make no exceptions to this policy in  compliance with consumer hygiene protection laws.
    • 2. Hosiery/Bodystockings & Panties are not returnable, under any circumstances. Please be certain of your size when ordering.
    • 3. “Clearance” items are NOT returnable under any circumstances. The customer is responsible for reading the product page which clearly states that the item is final clearance and is NOT returnable. The item name will also include “Clearance” so there is no chance for misunderstandings.
    • 4. Toys are non-returnable unless there is a manufacturer defect. IF THERE IS A DEFECT/DEFAULT with the toy that is ordred, please contact the toy manufacturer and register it for your warranty

    If you’re not sure about an item or policy, please ask before ordering.

    FURTHER INFORMATION: Sassy Mama Lingerie is not responsible for ANY returns until they reach our warehouse in Seminole, FL . Please keep the proof of postage along with the tracking number.

    Ship your return along with the tracking number as SASSY MAMA LINGERIE IS not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, SASSY MAMA LINGERIE will not issue store credit for your returns.

     

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